FAQs

Over 80% of computer issues can be fixed remotely with our industry leading tools. As hardware quality has improved over the years, most issues that a user will encounter are software or security related. Remote support via a secure connection is an economical choice over more expensive carry-in or on-site services.

Just Computer Solutions remote service (online support) allows our certified technicians the ability to access your computer remotely over the Internet. Through a secure 128 bit connection, we are able to see your computer screen and work on your computer just like we were there. You will be able to see what we are doing and ask questions at any time.

Yes. When you connect to a certified technician, a unique 128 bit encrypted connection is created between you and your technician. Nobody else can view this connection. This ensures complete security and privacy during your remote support session.

Additionally, you will be able to watch every move the technician makes on your screen and ask questions. You will have complete control over the session. You may end the session at any time or take control over your machine if desired.

Yes. After you give us permission on your computer screen, we do the rest. You can watch as we work or go on to complete other tasks or relax. Upon completion, we will call or alert you that we are complete and your computer is ready.

Unlike phone support where you must follow verbal instructions, remote support allows the technician to complete the work with little to no input required from you. Just let us connect and you can sit back and relax. No stress!!

Yes. Our technicians are able to support almost any PC that runs a Windows operating system. We also have technicians who can support printers and other peripherals.

The average support session lasts approximately 40 – 60 minutes. If you have a severe virus, spyware or OS corruption issue, sessions may last longer or we may recommend an on-site visit to correct the issue. For lengthy repair issues, we may also suggest or require a second repair session.

Yes, but in most cases we can diagnose fairly quickly. The more information you can provide to our certified technician, the better. For more severe issues, diagnostics can take longer than the fix itself. We are always looking for the fastest, most safe and secure way to get you up and running again without the loss of data or functionality. For more severe issues we may also recommend a complete Operating System re-install, an on-site visit or in the case of older equipment, purchasing a new computer may be your best option. Our technicians will give your options so that you may select the one that most suits your needs.

No. Before or after a remote support session, you are in complete control. The safe and secure remote tools we use do not allow us to connect to your computer without your permission.

Just Computer Solutions hires the best techs in the industry who have years of experience. We also use industry recognized tools and our mission is providing you with the best support and value possible. We are not happy until you are happy. Also, unlike the big box retailers, we don’t have a store full of computers and supplies we are trying to sell you.

Yes. All work is guaranteed for 7 days. We pride ourselves in offering the best support in the industry and we are not happy until you are. If you are not happy with the service, we will keep working until the issue is resolved.

No. We offer remote and on-site service. There was a time when carry-in service was the only support available but with today’s sophisticated equipment and peripherals, remote and on-site support are required for most service issues. The one major downside to carry-in service, especially if you are encountering issues, is that the computers environment or connections may be the issue. Carry in service removes your equipment from it’s environment and typically makes repairs less effective.

Yes. We can support machines that are running Microsoft 98/ME/2000 and Windows XP. In most cases, if your computer is older than 4 or 5 years old, we recommend purchasing a new computer. A Just Computer Solutions technician can even help you determine if it makes sense to buy a new computer or to repair or upgrade your current machine.

At this time we do not offer service for Macintosh products.

Yes. Our technicians must pass a rigorous internal screening and training process before they are permitted to service our customers. In addition, our technicians have numerous industry certifications and experience including but not limited to: Microsoft Certified Systems Engineers (MCSE), Microsoft Certified Professionals (MCP), CompTIA A+, CompTIA Net+, CCNA, Network Administrations.